Is Wi-Fi available?

Yes, the Wi-Fi connection is free of charge and available in all the rooms.

Is there an elevator?

No, we're sorry, there is no elevator in the building as it is an ancient Florentine palace.

Are pets allowed?

Yes, pets are allowed.

Is breakfast service available?

Yes, we offer breakfast service upon request from 7:30 AM to 10:30 AM.

What is the opening period of the property?

We are open all year round.

What time is check-in?

Check-in is available from 3:00 PM to 7:00 PM.

What time is check-out?

The room needs to be vacated by 11:00 AM.

Can I arrive at the hotel before the scheduled check-in time?

Yes, but please let us know during the booking process or on the day before your arrival. You will be able to leave your luggage in the storage area free of charge until the scheduled check-in time.

Where can I park my car?

Our property is accessible by car for luggage drop-off, but we do not have parking facilities. If needed, we can recommend nearby parking options.

Can I store my luggage after check-out?

Certainly. We offer complimentary luggage storage after check-out to all our guests.

Is there a reception at Maison Santa Croce?

Yes, Maison Santa Croce has a reception service available from 9:00 AM to 7:00 PM.

What amenities are provided in the rooms?

All rooms are equipped with air conditioning and heating, Wi-Fi, Smart TV, minibar, Nespresso coffee machine, kettle, toiletries, hairdryer, safe, iron and ironing board (upon request), and crib (upon request).

Are cribs and baby cots available?

Yes, they are available upon request and subject to availability.

How often are the rooms cleaned?

The rooms are tidied up every day.

Do you have rooms accessible for people with disabilities?

No, unfortunately our hotel is not equipped to accommodate disabled guests.

Do you have smoking rooms?

No, smoking rooms are not available.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, Maestro/JCB/Amex), debit cards, cash, and advance bank transfers.

What happens if I cancel my reservation beyond the allowed terms?

In this case, the full amount of the stay will be charged.

What is the amount of the city tax?

The city tax is EUR 5.50 per person per night (children under 12 are exempt). It must be paid upon check-in.

If you have any other questions not addressed on this page, please contact us. We'll be happy to assist you.